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Customer Service

  •  DELIVERY INFORMATION

    We deliver our products to anywhere in the world free of charges in case of the orders made for the sum starting from $150.

    International delivery of one product unit will cost $6. International delivery of two or more product units will cost $10. Your items will arrive in 14-17 business days. Add 2-4 more days for rural areas.

    In Ukraine, we charge the delivery fees established by the company «Nova Poshta». Your items will arrive in 3-5 business days.

  •  Returns and Exchanges

    The product orders made in the website dfstore.com are subjected to returns. Returns are accepted within 30 days since the delivery date without need to explain the reasons for such an act granted that the products were not worn or washed or they have manufacturing and/or fabric flows. Delivery and order processing fees are not reimbursed.  Refunds are to be made within 7 business days since receipt of the package from customer.

    There are some restrictions as well. Designed for Fitness retail stores do not accept returns of the products purchased in the website dfstore.com. Purchases made in the DF retail store or from authorized retailer should be returned back to the store.

    Should you get damaged, defective or wrong product, please kindly call us: +38 (099) 4882884, +7 (920) 5530707 or use  the contact form which can be found in our website.

  •  PAYMENTS

    You can pay for your order made in the website dfstore.com using the following payment methods

    For international orders:
    - Debit/credit cards
    - Paypal

    For the orders made in Russia:
    - Debit/credit cards
    - Paypal
    - Sberbank of Russia

    For the orders made in Ukraine:
    - Debit/credit cards
    - Paypal
    - PrivatBank (Card, Privat24, or cash via PrivatBank terminals)
    - Cash on delivery using the «Nova Poshta» delivery service.

  •  Viewing Orders

    Once your order has been placed, you can check its status at any time. Once your order has been shipped, you will also get email containing package tracking information about your package.

  •   Please kindly contact our сustomer service to get additional information.

 

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